Frequently Asked Questions (FAQ)

Shipping

How long does it take to receive my order?

Delivery times vary based on destination:

Italy: 7-15 business days
Europe: 10-20 business days
Rest of the world: 15-30 business days

Can I track my order?

Yes! Once your order has shipped, you will receive an email with a tracking number to monitor your shipment in real-time.

Is shipping free?

Shipping costs are calculated at checkout based on the destination and weight of the order.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Are payments secure?

Absolutely! All payments are protected with SSL encryption and handled by Shopify Payments, one of the most secure systems in the world.

Returns and Refunds

Can I return a product?

Yes, we accept returns within 14 days of receiving the product, provided the product is intact and in its original packaging. Contact us at the support email address to initiate the process.

When will I receive my refund?

Once the return is received and verified, the refund will be processed within 5-7 business days to the original payment method.

Products

Are the products guaranteed quality?

Yes! We carefully select each product to ensure quality and reliability. If you have any problems with a product, please contact us and we will find a solution.